Firsty FAQ

Question 1

How does Firsty app work?

Accepted Answer

You'll first need to download the Firsty app from the Apple App Store or Google Play Store. Then active your eSIM, enable roaming, select Firsty as your mobile data provider and watch a quick ad or buy a plan for global data. No more dealing with different SIMs or eSIMs for every place you visit. Firsty's global eSIM covers the entire world. Set it up once and you're set for life.

Question 2

Is Firsty really free to use?

Accepted Answer

Yes, Firsty is free to use. Firsty Free lets you connect to essential apps like WhatsApp, Messenger, and Uber at no cost. Just watch a short ad to stay connected, perfect for travelers who want quick access for the essentials without paying roaming fees.

Question 3

What’s the difference between Free, Classic, and Unlimited?

Accepted Answer

Free: Basic speed with ads, great for messaging, Uber and maps. Classic: Starts at €0.98 per GB, includes high-speed data and no ads. Only pay for the GB you need.Unlimited: Starts at €2 per day at the highest available speed, best for heavy users or long stays.

Question 4

In which countries is Firsty available now?

Accepted Answer

Firsty Classic works in 170 countries across Europe, Asia, the Americas, Africa, Oceania and the Middle East. Popular destinations covered include the United States, United Kingdom, Japan, Thailand, Australia, Brazil, Turkey and the United Arab Emirates, along with smaller markets like Andorra, Kosovo and the Faroe Islands.

Question 5

What is a Firsty eSIM?

Accepted Answer

A Firsty eSIM, or embedded SIM, is a digital SIM card integrated directly into your device, such as a smartphone or tablet. Unlike traditional physical SIM cards, eSIMs are built into devices during manufacturing and cannot be physically removed or replaced by users. Firsty utilizes this eSIM technology to ensure continuous connectivity by remotely connecting you to local providers in the countries you visit, eliminating the need for manual (e)SIM card swaps.

Question 6

What data networks does Firsty use?

Accepted Answer

Firsty utilizes a global network of regional telecom providers, automatically connecting users to the best local telecom providers. And all of this without manual intervention. Firsty switches providers in the background, ensuring you don't lose your connectivity.

Question 7

Can I call with my Firsty eSIM?

Accepted Answer

Yes you can. Firsty lets you make international calls directly through the app over your Firsty eSIM. To start calling, simply top up credits, enter any number and call with your own caller ID without needing any extra SIM or plan.

Question 8

Will I receive a phone number with my Firsty eSIM?

Accepted Answer

Firsty does not provide a new phone number. You continue to use your existing SIM card for your number while enjoying Firsty’s mobile data and international calling. Thanks to eSIM technology there is no need to swap SIM cards or add a separate subscription.

Question 9

How do I know if my device supports eSIM?

Accepted Answer

Most phones manufactured since 2018 are eSIM-compatible, but it's essential to check for your specific device and location. Wondering which devices are eSIM-ready? Check our blog for the latest list, constantly expanding as more eSIM-compatible devices hit the market.

Question 10

What's the difference between traditional eSIM providers vs. Firsty?

Accepted Answer

Unlike traditional eSIM providers, where users have to buy data plans in advance and switch eSIMs for each country, Firsty offers a much simpler solution. With Firsty, you just activate your eSIM once, and you're good to go for 30 days or whatever time you choose, anywhere in the world. No more dealing with different SIMs or eSIMs for each place you visit.  Firsty's global eSIM covers the entire world, so you don't need multiple local or regional eSIM cards. Plus, you can still use your regular phone number for calls and texts while using the Firsty app for data, all without worrying about roaming charges.  For more information on this topic, visit our blog article on the differences.

Question 11

Can I use my SIM card and Firsty eSIM at the same time?

Accepted Answer

Yes, you can use your SIM card and Firsty eSIM at the same time if your device supports dual SIMs. Dual SIM technology lets you use the Firsty eSIM for data and your primary SIM for calls and messages. Using two SIMs together is an easy and convenient way to stay connected wherever you are. This way, you can still be reached on your primary number.

Question 12

Can I create a personal hotspot on Firsty mobile data?

Accepted Answer

Yes, on both Classic and Unlimited plans. You can share your Firsty connection with laptops, tablets or other devices via personal hotspot. On Unlimited, hotspot data counts against your daily 5 GB full-speed allowance. On Classic, hotspot data draws from your prepaid bundle just like regular usage. Personal hotspot is not available on Free.

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